Forums/Support/General FAQ

I have sent an email to you, but no one has answered me. What's wrong?

Robert Inch
posted this on July 24, 2011 06:51

We attempt to respond to all support requests within one business day.

If you haven't seen an email from us within that time period, please check your spam or junk folder.

Yahoo, Gmail and Hotmail regularly filter our emails to spam/junk folders; school districts and other organizations often have very tough spam filters, and if our email response is not in your spam/junk folder, it may be blocked.

If you have given us a school district or other organization email address to respond to, please try emailing us again but provide us with an alternate email address to try.

 
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